Refund policy

At TurboNest, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Return Eligibility

To be eligible for a return, the following conditions must be met:

The return request must be submitted within 48 hours of receiving the product.
The product must be unused and in its original condition.
The product must be returned with all original packaging, accessories, manuals, and tags (if applicable).
Proof of purchase or order confirmation must be provided.

We reserve the right to reject returns that do not meet these conditions.

Return Timeframe

Customers must initiate a return request within 48hours from the date of delivery.

Requests submitted after this period may not be eligible for return, refund, or replacement.

How to Request a Return

To initiate a return, please contact us at:

Email: Umangsharma8050@gmail.com

Please include:

Order Number
Customer Name
Reason for Return
Photos or videos (if the item is damaged, defective, or incorrect)

Our support team will review your request and provide further instructions.

Refund Process

Once the returned product is received and inspected:

We will notify you regarding the approval or rejection of your refund.
If approved, the refund will be processed to the original payment method used during checkout.

Refunds are typically processed within 1 week after approval.

Please note that bank or payment provider processing times may vary.

Cash on Delivery (COD) Orders

For COD orders, approved refunds will be processed through bank transfer or another mutually agreed payment method.

Customers may be required to provide valid bank account details for refund processing.

Exchange Policy

We offer exchanges in the following situations:

Defective products
Damaged products received during delivery
Incorrect product received

If an exchange is approved, we will arrange a replacement subject to product availability.

If a replacement is unavailable, a refund may be issued instead.

Damaged, Defective, or Incorrect Products

If you receive a product that is:

Damaged during shipping
Defective
Different from what was ordered

Please contact us within 48 hours of delivery.

To process your request, we may require:

Clear photos of the product
Photos of the packaging
An unboxing video (recommended)

Failure to provide supporting evidence may affect claim approval.

Non-Returnable Items

The following items may not be eligible for return or refund:

Products damaged due to misuse or improper handling
Products showing signs of wear after use
Items returned without original packaging
Customized or personalized products
Clearance, promotional, or final-sale items (unless damaged or defective)

Return Shipping Costs

If the Return Is Due To:

Our Error

Wrong item shipped
Defective product
Damaged product

✅ Return shipping costs will be covered by TurboNest.

If the Return Is Due To:

Change of mind
Incorrect product selection by the customer
Customer no longer wants the item

🚚 The customer may be responsible for return shipping charges.

Order Cancellation

Orders may be canceled before shipment by contacting our support team.

Once an order has been shipped, cancellation requests may not be possible and the standard return process will apply.

Refund Exceptions

Refunds may be denied if:

The returned product does not meet eligibility requirements.
The product is returned in a damaged condition caused by the customer.
Evidence requested for a damaged or defective item is not provided.

Contact Information

For any return, refund, or exchange inquiries, please contact:

Store Name: TurboNest

Email Address: Umangsharma8050@gmail.com

Website: turbonest.in

Customer Satisfaction

We value every customer and strive to provide a smooth shopping experience. If you experience any issues with your order, please contact us and we will do our best to resolve them promptly and fairly.

Thank you for shopping with TurboNest. 🚗✨